Refund policy

We want you to love your little tree, so here’s how we keep things fair.

Changed your mind? You can return an unused kit within 14 days of delivery or pickup, as long as we receive your request by December 20. Unused means the tree hasn’t been set up, nothing has been attached to it, and everything is in its original packaging. Return shipping is paid by you, and your original shipping cost isn’t refundable.

Something damaged, missing, or wrong? That one’s on us. Email us within 7 days of delivery or pickup with a photo, and we’ll send a replacement or give you a refund. You don’t need to send anything back unless we ask.

Need to cancel a pre-order? You can cancel for a full refund any time before your kit ships.

What we can’t take back: kits that have been set up or decorated, and any return requested after December 20. All sales are final after that date, except for damaged, missing, or wrong items reported within 7 days.

Local pickup: Unused returns can be brought back to our pickup location by appointment.

To start a return, email bloomandmerry@gmail.com with your order number. Refunds go to your original payment method within an estimated 7 business days after we receive the kit or approve your claim.